Kasthuri Tholan
Founder, Key Term Sdn Bhd,
[Sunway Lagoon Theme Park Marketing]
Started with 2 telemarketers who were non-performers. No experienced telemarketers wanted to join a new industry. When sales grew to 25 a week, within a month, 9 experienced telemarketers joined. At our peak we had 30 staff.
I applied my learning from the training in developing my staff. ‘Everyone is a reflection of me’. When someone is not performing, I get them to check where their thoughts are. I check on my own thoughts and vibrations. I correct myself first then the team corrects themselves. I also make it a fun environment to work, to be like a child – excited, authentic and truthful. All new staffs receive training from Elango. This is important in streamlining their thoughts, words and actions with Key Term’s culture.
Thank you to my ‘super’ team that we can provide excellent service and exceed customer expectations. They give extra effort, voluntarily, at times on weekends too. They understand the company goals and how their individual goals will be rewarded by achieving company goals. We became part of the Sunway family and no longer a third party vendor.
